Verification - Further Documents Required

Verifying your account

We are legally obliged to confirm the identity of our customers. These legal obligations cover (but are not limited to) ensuring customers are over 18 years of age for safeguarding purposes as well as protecting against fraud.

To reactivate your account, we will need some further documentation from you.

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Verification Live Chat:

If you have the correct documents to hand, then click the 'Verification Chat' button below to speak to Customer Services, who can help you with the verification process.

Verification Chat

For further information on the documents that we accept, please see below.

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Verification - Documents Required

Proof of ID:

One Photo ID (not expired) from the following list:

  • Passport
  • Driving License
  • Passport Card
  • National ID (including Residence Permit which will need to be uploaded under the National ID option when prompted on site)

Only if you do not have one of the above can you provide a photo of your birth certificate.

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Proof of Address:

One of the following as Proof of Address (making sure your full name and address are shown):

  • Utility bill (less than 6 months old)
  • Copy of a bank statement (less than 6 months old) - please read the below rules on providing bank statements:

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Proof of Funds:

  • Photo of your credit or debit card, showing ONLY the first six and last four digits (kindly make sure that you cover the middle digits, and leave the first six and last four numbers of the card number, along with the name showing)
  • E-Wallet - A screenshot of a logged-in e-wallet account showing the customer's name and email address

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Rules for providing Proof of Address:

  • We accept PDFs, JPEG, JPG and PNG file formats for upload.
  • The document must be dated at the top, also your full name and address should be included.
  • Screenshots are accepted providing they are uploaded in one of the accepted formats.

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What if I don't have a utility bill or bank statement?

If you do not have a utility bill or bank statement, we will accept:

(Must be dated within last 6 months)

  • Credit Card Statement/Bills
  • Motor Insurance Statement (Not a quote). Policy number must be visible confirming the insurance
  • Insurance Document/Statement (Not a quote)
  • Council Tax Bill/Statement
  • HMRC - Needs to be a Statement (Not a P60/P45)
  • Phone/Broadband Bills (Including mobile)
  • Student Finance - (Statement must confirm finance with individual specific account numbers)
  • Poll Card
  • Tenancy Agreement (Within 6 months of start date)

At Paddy Power, we take the security of our customers' data extremely seriously and any documents that you provide us with will be kept safe and secure, in accordance with the Data Protection Act.

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Criteria for the documents

It's especially important to ensure that your photo identification and Proof of Address meet the following criteria:

  • The document is easy to read and not obscured in any way
  • Documents are uploaded in their original colour (not in black and white)
  • Proof of Address must be a separate document to that which has been used for Proof of ID
  • Proof Of ID Documents are submitted in one of the compatible file formats (JPEG, JPG, PNG) - not PDF and no screenshots.
  • Proof of Address documents are submitted in one of the compatible file formats (PDF, JPEG, JPG, PNG). Please check the format when attaching documents. Screenshots will be accepted for proof of address documents.
  • The documents must show the same details (name, date of birth, address etc) as the details you used to register your account. If they do not match, verification will fail and you will have to contact us by clicking 'Get in touch' at the bottom of this article where you will be asked to provide either a marriage certificate or a change of name deed (whichever is appropriate) to evidence any name change:

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Regarding Bank Statements

  • Traditional bank statements as well as prepaid/ digital banks are accepted e.g. Revolut, Monzo etc
  • Where we state 'the document must be dated at the top' in the above section, this also applied to bank statements - we do not accept transaction date.
  • See image below for an example.

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What documents do you not accept?

There are several documents that we would not accept which are listed below:

Proof ID

  • Age Card (Ireland)
  • Applications Registration Card
  • Bus Passes
  • Company ID
  • Credit Card
  • NHS Card
  • Paper Driving Licences
  • Public Service Cards (Ireland)
  • Student ID
  • UK Citizens Card

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Proof of Address

  • CONDIS Bank Statements
  • Court Summons
  • Invoices
  • National Insurance
  • NHS / Private Healthcare Letters or Documents
  • Payslips
  • P60/P45
  • Receipts
  • University Letters

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How long will it take you to have my account verified?

Once you have submitted your Verification Documents, we aim to have these reviewed within 4 hours. However, sometimes it can take up to 24 hours. Please be aware our opening times are between 7 am and 2 am and on that basis any documents sent during our closed hours will not be verified until we reopen. However, we still aim to have any documentation submitted reviewed within the timescales above.

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