Paddy Power has identified a Temporary Self-Exclusion on your account as part of our Safer Gambling control tools. You can learn what that means for your account here.

What does having a Temporary Self-Exclusion mean for you?

• For UK-based customers, we will do all we reasonably can to prevent you from setting up new accounts and gambling in the time that a Temporary Self-Exclusion is active.
• Your Temporary Self-Exclusion cannot be reversed before the selected period expires.
• Your Temporary Self-Exclusion cannot be reversed by our Customer Service team during the period set on your account.
• Temporary Self-Exclusions apply across all Flutter brands operating in the UK.
• For all non UK-based customers, Temporary Self-Exclusions are applied across any pre-existing Paddy Power and Betfair accounts. Temporary Self-Exclusion does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker for customers outside the United Kingdom & Gibraltar.
• When you Self-Excluded your account, where possible we endeavour to return your remaining funds to your active card within 10 working days. For any issues regarding with withdrawals, please contact us.

How does a Temporary Self-Exclusion work?

You have excluded for a set period of time from your account (from 6 months to 5 years) and won't be able to use any of our family brands* services during this period.

Once your set period expires, your account will remain excluded until you choose to reach out to us. Our team will be able to assist you and re-instate your account after the Temporary Self-Exclusion period has ended.

Upon re-instating your account, you will enter into a mandatory 24-hour cooling-off period before being able to gamble.

How will I know when my Temporary Self-Exclusion expires?

You can see when your Temporary Self-Exclusion expires once logged in to your account, it will show the date and time of expiry as per the image below.

Once your set period expires, log into your account and follow the on screen instructions.

Questioning your gambling? Carry out a Self-Assessment

You can find out how safe your gambling is via GamCare. In an online assessment, you'll be asked a series of statements about your gambling behaviour on a scale of 1 - 10. At the end, you'll be provided with a breakdown of how gambling is affecting your life, alongside personal recommendations for your next steps

You can access the online assessment here.

*Our family group consists of Paddy Power, Betfair, PokerStars, tombola and Sky Betting & Gaming (which includes Sky Bet, Sky Vegas, Sky Bingo, Sky Casino and Sky Poker).