If your account is suspended, please read our article here otherwise continue to read on.
Forgotten your username?
If you've forgotten your username, simply click here and follow the instructions. You will receive an email from us with your username. (Please check your junk/spam folders in case our email is not recognised and make sure you check the email registered against your Betfair account which may be an old email address).
If you input an email address that is not registered with us, you will get the following message:
If you input an email address that is registered, you will see:
Forgotten your password?
If you've forgotten your password, click here and follow the instructions. You will be asked to provide your username and your date of birth. If you have forgotten your username click here to recover it.
If you input the wrong details you will see this message:
If you input the correct details you will be asked how you would like to receive your reset link. If you only have an email address registered on your account, it will present only this as an option. Please review this carefully so you know where this information is being sent and follow the instructions:
• Resetting your password via Email
On selecting the reset password via email option, you will receive an email from us containing a link to verify your security answers. After clicking the link you will be able to set a new password. (Please check your junk/spam folders in case our email is not recognised and make sure you check the email registered against your Betfair account which may be an old email address).
• Resetting your password via SMS
On selecting the reset password via SMS option, you will receive a SMS from us containing a code which you will be prompted to enter on the website. When the correct code is supplied, you will be asked to answer your security questions before being allowed to reset your password.
If you've forgotten both, or locked your account, don't worry, just contact us below. No-one here has access to your password, but we can guide you through the process of setting a new password over live chat.
*For security reasons we can't respond to forgotten username/password enquiries by e-mail or SMS.