Verifying your account


Why do I need to provide documents/verify who I am?

We are legally obliged to confirm the identity of our customers. These legal obligations cover (but are not limited to) ensuring customers are over 18 years of age for safeguarding purposes as well as protecting against fraud.

To make this process as simple as possible, we automatically conduct several electronic checks, in order to confirm a customer's age and identity. Sometimes, these checks are not perfect, and we cannot validate 100% of our customers electronically. This is not the fault of you the customer, but a limitation of the databases we use. When this happens, you may be asked to provide a digital photograph of the below documents via our Document Uploader or via chat.

 


Accepted Documents:

Proof of ID

One Photo ID (not expired) from the following list:

  • Passport
  • Driving License
  • National ID

 

 

We accept JPEG, JPG and PNG file formats for upload. We do not accept PDFs/screenshots for Proof of ID.

The documents must show the same details (name, date of birth, address etc) as the details you used to register your account. If they do not match, verification will fail and you will have to contact us by clicking the button below where you will be asked to provide either a marriage certificate or change of name deed (whichever is appropriate) to evidence any name change.

When you click this button the article will reload and the chat will take a few seconds to appear:

Verification Chat

Only if you do not have one of the above can you provide a photo of your birth certificate.

 

And/or (if you have been asked)

Proof of Address

One of the following as Proof of Address (making sure your full name and address are shown):

 

  • Utility bill (less than 6 months old)
  • Copy of a bank statement (less than 6 months old) - please read the below rules on providing bank statements:

 

Rules for providing proof of address.

  • We accept PDFs, JPEG, JPG and PNG file formats for upload.
  • The document must be dated at the top and your full name and address should be included.
  • Screenshots are accepted providing they are uploaded in one of the accepted formats.

 

 Regarding bank statements.

  • Traditional bank statements as well as prepaid/ digital banks are accepted e.g. Revolut, Monzo etc
  • Where we state 'the document must be dated at the top' in the above section, this also applies to bank statements - we do not accept transaction date.
  • See image below for an example.

What if I don't have a utility bill or bank statement?

 

If you do not have a utility bill or bank statement, we will accept:

 

  • Credit Card Statements/Bills (must be within 6 months)
  • Car Insurance Statement (not a quote) - The policy number must be visible confirming the insurance (must be within 6 months
  • Insurance Document - Needs to be a statement, not a quote (must be recent 6 months)
  • Council Tax Bill/Statement (must be within 6 months)
  • HMRC - Needs to be a statement (must be within 6 months) e.g. P60, P45, etc.
  • Phone / Broadband Bills - this includes mobiles (must be within 6 months)
  • Student Finance (statement must confirm finance with individual specific account numbers)
  • Poll Card
  • Banking Letters
  • Bank Bill/ Statement
  • Tenancy Agreement

 

At Paddy Power, we take the security of our customers' data extremely seriously and any documents that you provide us with will be kept safe and secure, in accordance with the Data Protection Act.

 

Are there any reasons why you would not accept one of the documents listed above in the 'Accepted Documents' section?

Please make sure, when sending us your documents that:

All four corners of the document are visible (when submitting a passport for Proof of ID, please display both pages as per the image below:)

  • The document is easy to read and not obscured in any way
  • Documents are uploaded in their original colour (not in black and white)
  • Proof of Address must be a separate document to that which has been used for Proof of ID
  • Proof Of ID Documents are submitted in one of the compatible file formats (JPEG, JPG, PNG) - not PDF and no screenshots.
  • Proof of Address documents are submitted in one of the compatible file formats (PDF, JPEG, JPG, PNG). Please check the format when attaching documents. Screenshots will be accepted for proof of address documents.
  • The documents must show the same details (name, date of birth, address etc) as the details you used to register your account. If they do not match, verification will fail and you will have to contact us by clicking the button below where you will be asked to provide either a marriage certificate or a change of name deed (whichever is appropriate) to evidence any name change:

 

When you click this button the article will reload and the chat will take a few seconds to appear:

Verification Chat

What documents do you not accept?

There are several documents that we would not accept which are listed below:


Proof of ID

  • Bus Passes
  • Paper Driving Licenses
  • Public Services Card (IRE)
  • Age Care (IRE)
  • NHS Card
  • UK Citizens Card

 

Proof of Address

  • Receipts
  • Invoices
  • University Letters
  • P60/P45
  • Bank Statements from Pre Paid Cards (e.g. Monzo, Revolut, N26)

 

How to send us your documents:

  • If you are logged in, you can visit our Document Uploader here.
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  • If you prefer, you can contact us via our secure Live Chat by using the button below. 
    When you click this button the article will reload and the chat will take a few seconds to appear:
Verification Chat

How long will it take you to have my account verified?

Once you have submitted your Verification Documents, we aim to have these reviewed within 4 hours. However, sometimes it can take up to 48 hours. Please be aware our opening times are between 7 am and 2 am and on that basis any documents sent during our closed hours will not be verified until we reopen. However, we still aim to have any documentation submitted reviewed within the timescales above.

 

What happens once I have submitted my documents?

If you submit your documents via our Document Uploader you will receive an email with an update as soon as we have one. You can always reach out to us by selecting ‘Message Us’ at the bottom of this page if you think it’s taking too long.

 

If you submit your documents via chat, you will be advised further whilst chatting. You will either be notified that your account is verified there and then or that your documents have been passed on to another department for further review (where applicable).

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