We use electronic age verification checks to ensure that you are over the age of 18 and that the payment method you have registered matches the details provided on the account.

If your account has been suspended although you have correctly entered your personal details, visit our article on 'Verifying your account' to understand why and solve the issue.

How can I send documents?

You can send your documents to us digitally through a number of options on site:

• Our 'Verifying your account' article outlines how to use the automated ID verification process or the document uploader to submit multiple alternative documents, there are also ways to contact us within this article.
• If you are unable to submit your documentation digitally you can contact our Live Chat service via the 'Message Us' button at the bottom of this page.
• At Paddy Power, we take the security of our customers' data extremely seriously and any documents that you provide us with will be kept safe and secure at all times, in accordance with the Data Protection Act.

Can I use a payment method that is not in my name?

• Unfortunately, customers are not permitted to use someone else's payment method on their account. To ensure the highest level of security for our customers, it is our policy that all payment methods used on the site must belong to the Paddy Power account holder.
• Paddy Power reserves the right to void any bets placed with a payment method not in your own name and suspend your accounts. Please ensure all personal details registered on your Paddy Power account are accurate and up to date.
• For further information on this, please view our 'Third Party Payment Methods' article here.

What do I need to do if I change my address?

If you have changed your address, please always ensure that we hold your correct billing address details. For more on how to do this, click here.