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We want to give you a great experience and want to put things right swiftly if something hasn't gone to plan.
Our Customer Service teams are in the best position to deal with your query and provide a quick resolution;
- Can't access your account
- Cash Out
- Bet/Market settlement
- Verifying your account
You can contact our Customer Services (CS) team, and we'll do everything we can to resolve your query as soon as you get in touch by clicking the image below.
Please let us know if you need any:
- Reasonable adjustments
- Further assistance throughout the process
If you're not satisfied with what's being done to help, you can raise a complaint.
Many of our complaints are resolved straight away by our Customer Service Team although there may be occasions when the complexity of your complaint requires a review and investigation by our Complaints Team.
Please Note: Upon submitting your complaint, you will receive an automated receipt within 24 hours, confirming that we have acknowledged your complaint.
We aim to provide an initial response within 5 working days. However, please note we have longer to investigate and issue our final response, such as:
- 8-weeks for UK and Isle of Man Customers
- 10-days for Ireland, Malta and other Non-UK Customers
Our Complaints Code below explains how we'll help if something hasn't gone to plan.
Where can I obtain more information on the ADR processes?
IBAS (UK): https://www.ibas-uk.com
eCOGRA (Non-UK/ROW): https://ecogra.org/products-services/alternative-dispute-resolution