Please choose the payment method you wish to have more information on:
*Generally, withdrawals take 2-3 working days to reach your account. Please note that, due to bank processing times, withdrawals can take 5 working days to reach your account.
** Some Visa cards are eligible for instant withdrawals. In this case, we will process your withdrawal instantly. Terms & Conditions apply.
Can I reverse/cancel my withdrawal?
Yes, you can cancel your card withdrawal:
• Card withdrawals made prior to 8pm GMT on a given day will be available to cancel up to midnight on the same day.
• Card withdrawals made after 8pm will be available to cancel until midnight the following day.
Once cancelled, the funds will return directly to your Paddy Power account balance.
Please note, this feature is not currently available to UK & Irish customers.
How long will it take for a withdrawal to appear in my bank account?
While the funds will leave your Paddy Power account immediately, withdrawals take 2-3 working days to reach your account. Please note that, due to bank processing times, withdrawals can take 5 working days to reach your account.
Does Paddy Power place a charge on debit/credit card transactions?
No, we do not charge for credit/debit card transactions. Paddy Power will absorb any fees. You will need to contact your bank to confirm any charge they may command.
My withdrawal is still not in my bank account, even after the 5 working days have passed. What do I do?
If your funds have not appeared in your bank account after 5 working days have passed, contact our Customer Support Team and a trace can be placed on the transaction for you.
How do transactions from Paddy Power appear on my bank statement?
Deposits made to Paddy Power over the phone should appear on your statement as 'PP PHONES'. Deposits made online should appear as 'PP ONLINE'.
How come the deposit I made by bank transfer is not showing in my Paddy Power account?
Your account username must be used as the reference for bank transfer deposits, otherwise we will not be able to identify your payment. If you have forgotten to do this, please contact Customer Support.
How long does it normally take for a bank transfer deposit to be credited to my account?
Deposits are usually credited within 2-3 working days, but it can take up to 5 working days under some circumstances.
I made a withdrawal by bank transfer but it has not reached my bank account, why is this?
For security reasons, before you make your first Bank Transfer withdrawal, you must provide us with a copy of your bank statement along with a form of Photo ID. Your withdrawal transaction will not be processed until these documents have been received by our Security Team.
How long does it take for a withdrawal transfer to show in my bank account?
All UK GBP Bank Transfer Withdrawals made before 10.30am will reach your Bank account that Same Day, otherwise the funds will reach your bank account Next day.
All SEPA EURO Bank Transfer Withdrawals made before 10.30am will be processed as ‘Next Day’ and will reach your bank account the Next day. Otherwise it will take 2 days.
All International Bank Transfer Withdrawals will take 3-5 days to reach the customers bank account.
How long will it take for a withdrawal to show in my NETeller account?
It can take up to 24 hours for NETeller withdrawals to be processed during busy periods.
My NETeller deposit has been declined. Why?
Your NETeller deposit can be declined for a number of reasons. Unfortunately, we aren't able to see why your deposit has been declined, but if you contact NETeller's customer service department they should be able to help.
How long will it take for a withdrawal to show in my PayPal account?
It can take up to 24 hours for PayPal withdrawals to be processed, during busy periods.
Is it possible to deposit via PayPal using a bank transfer within my PayPal account?
Yes, it is possible to deposit this way - UK customers will need a debit/credit card registered to the card too as a back up payment method in case the bank transfer deposit fails. Irish customers can use the 'Top Up' function within their account to top up from a bank account. This usually takes two days. They will then be able to use the balance to deposit into their Paddy Power account.
My PayPal deposit has been declined. Why?
Your Paypal deposit can be declined for a number of reasons. Unfortunately, we aren't able to see why your Paypal deposit has been declined, but if you contact Paypal's customer service department they should be able to help.
When I try to add PayPal, I don't get redirected to the PayPal site.
Make sure you have disabled your pop-up blocker, as this may interfere with the connection to the Paypal site.
Can I add a PayPal that is not in my name?
Unfortunately, customers are not permitted to use someone else's payment method on their account. To ensure the highest level of security for our customers, it is our policy that all payment methods used on the site must belong to the Paddy Power account holder.
I want to add Pay Pal but it is in my maiden/married name which is different than what is registered on my Paddy Power account?
If this is the case you may have to contact customer service after the Pay Pal is added onto your account as it may become temporarily suspended as a name mismatch on the payment type to activate your account. Note: From time to time our security team my request a copy of Photo ID to verify details on your account.
I`ve entered my email address and password correctly but I get an error message, why?
To deposit with PayPal you must use the email address that is visible on the PayPal icon on the Alternative Methods page. If you have updated your PayPal email address since registering with Paddy Power, you will need to use the original email address registered.
If this original email address has since been deleted from you PayPal account, you must contact our customer service team and they will update your Paddy Power account with your new PayPal email address.
How can I withdraw if I have deposited with a PaySafeCard?
If you have deposited using PaySafeCard, you can withdraw any winnings from your Paddy Power account by Bank Transfer.
When I try to add my PaySafeCard, I don't get redirected to their site.
Make sure you have disabled your pop-up blocker, as this may interfere with the connection to the PaySafeCard site.
The PaySafeCard deposit option isn't available, why is this?
PaySafeCard is only currently available in the following countries. If your country isn't on this list, you will not be able to deposit using the PaySafeCard:
- Isle of Man
- The Channel Islands
- United Kingdom
How long will it take for a withdrawal to show in my Skrill account?
It can take up to 24 hours for Skrill withdrawals to be processed, during busy periods.
When I try to add Skrill, I don't get redirected to their site.
Make sure you have disabled your pop-up blocker, as this may interfere with the connection to the Skrill site.
I made a deposit and it is showing leaving my skrill account but it is not reflected in my Paddy Power account balance.
From time to time there maybe a connectivity issue when you are processing the deposit and the funds may become "stuck". Please contact a member of our customer service team to help resolve this issue.
Please be aware that there are some important restrictions with regards to credit card deposits, for both Irish and UK customers. For more information, click here.