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How do I change or unregister my Card?

For information and assistance for amending your currently registered card details or removing a card so you can add another, please see below:

What card details can I change?

 What you can Edit

 Details that cannot be Edited

  • Expiry date
  • Card billing address
  • Card Nickname
  • Cardholder’s name
  • Card Number
  • Card Type

 

Changing your Card Details

 Step 1.

Click 'My Account' in the top right corner of the page, then click 'My Account' from the drop down menu.

 Step 2.

From the top navigation bar, highlight the 'Payments' option then select 'Card Details' from the drop down.

 Step 3.

You will now see your currently registered cards, click 'Edit' to open the 'Edit Card Details' window.

 Step 4.

The expiry date can now be edited here using the available drop downs and a link to the 'My Details' page is provided to change your billing address.

 Step 5.

When finished, click 'Update' to save your changes.

 

 

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I have a new card, what do I need to do?
This depends, take a look at the long number across the front of the card and compare this with your previous card.

  • Same long card number as the previous card 
    You simply can change the expiry date.

  • Long card number has changed from the previous card
    you will need to register the card as a new card.

 

Need to remove an old card?
You may be able to unregister this card online, the only change from the steps above is to click on 'Remove' instead of 'Edit' as per the below image.

 

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If you do not have the option to remove your card, you may be required to supply some documentation to unregister your old card.

This could be due to the Net Deposits on your card, the length of time the card has been registered or if you have not yet completed the customer verification process.

If you are unable to delete a card from your account, please contact our customer support team so we can advise you further.