Shop Rules - Claims, Disputes & Queries

  • Should any customer have a concern over a bet, claim or dispute, please consult the shop manager in the first instance. The shop manager will make every effort to resolve your query.
  • However, if you are not entirely satisfied or believe you have been treated unfairly please contact our Retail Help Desk on one of the phone number as below. Alternatively, you can write to us including full details of your query to: Flutter Entertainment plc, Power Tower, Blocks 1-3 Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4.
  • If you still believe you have been treated unfairly, you can submit a case to IBAS (Independent Betting Adjudication Service). They can be contact 00 44 207 347 5883 or at the following address: Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS. Once the full facts of the case have been submitted by both sides, IBAS will give a decision which is final.

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