CashCard+ Useful Information

What if I’ve forgotten my PIN?

You can check your PIN online in the CashCard+ Portal. If you want to change your PIN, you can do this at any ATM that offers the service. 

How do I check my balance? 

You can check your balance online in the CashCard+ Portal too or at any ATM. 

If you haven’t registered for the CashCard+ Portal, you will need to create a username and password using the same email address as your Paddy Power account.

What do I do if I lose my card, it has been stolen, is damaged or it has expired?

If your card has been lost, stolen, damaged or expired you will not be able to apply for a new card. You will be required to complete a redemption form with the card issuer EML and to provide ID to have the card balance returned directly to your bank account. Please refer to section 7.19. Funds Redemption of your cardholder agreement with EML for further information: CashCard+ Cardholder Agreement and Terms & Conditions.

To arrange for your CashCard+ balance to be returned to your bank account please complete the form below and provide all the required details and valid ID. Please note ID is required to confirm that you are the CashCard+ cardholder and to comply with card issuer regulatory obligations.

Redemption Form_CashCard+.pdf

The form must also be signed by you, the named Cardholder. The form should be printed and signed and should be emailed to EML Customer Services Team to arrange redemption of your card balance directly to your bank account.

The EML Customer Services Team will acknowledge receipt of the redemption form and update you throughout the redemption process.

Once the process has been completed the funds will be sent to your bank account and the transaction will appear as ‘EML Payments’ on your bank account statement.

Please understand a redemption may take up to 10 working days to be processed. Please contact EML Payments with any queries relating to the redemption on +44 (0) 121 268 3210.

Please note Paddy Power no longer manages the CashCard+ relationship. These requirements are in place on behalf of the card issuer EML

You can find the CashCard+ terms and conditions here.

You can also find our Fraud Awareness Policy here

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. 

The CashCard+ Prepaid Mastercard is issued by EML Money DAC pursuant to licence by Mastercard International Inc. The e-money associated with your card is issued by EML Money DAC, authorised by the Central Bank of Ireland under the European Union (Payment Services) Regulations 2018 (Ref C95957).

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