Closing the account
To close the account, you can contact our customer service team citing one of the following options, and they will be happy to help.
You can also use our 'Take a Break' Responsible Gaming service. To find out more about this click here.
When closing your Paddy Power account, we offer a number of different methods of closure:
A. Regular closure
This type of account closure is designed for those who no longer wish to bet with Paddy Power. They may be unhappy with the service they have received or are moving away for a while. This method of closure will allow you to reopen your account at any time by contacting customer service.
B. Lifetime Exclusion
As part of our commitment to responsible gambling, Paddy Power provides options to customers who have issues with gambling. One such option is to request a permanent self-exclusion. The Lifetime Exclusion option allows you to permanently close your account with us. Your balance will be transferred to your most recently used payment method. You will not be able to reactivate your account.
C. Long Break
The long break option allows you to take a break for one of the following periods of time:
- 6 months
- 1 year
- 3 years
- 5 years
Your balance will be transferred to your most recently used payment method. Your account can not be reactivated before the selected period of exclusion expires. In order to reactivate your account once the period of exclusion has expired you will need to contact us.
D. Short Break
The short break option allows you to take a break for a period of your choice between 1-30 days. Outstanding bets and balance will remain on your account and the break is automatically removed once the selected period is up.