Closing your account

To close your account, you can contact our customer service team (click or tap "Message Us" at the bottom) citing one of the following options, and they will be happy to help.

You can also use our 'Take a Break' Safer Gambling service. To find out more about this click here.

Closure options

When closing your Paddy Power account, we offer a number of different methods of closure:

A. Regular closure

This type of account closure is designed for those who no longer wish to bet with Paddy Power. They may be unhappy with the service they have received or are moving away for a while. This method of closure will allow you to reopen your account at any time by contacting customer service.

B. Exclusions

Paddy Power offers you the facility to ‘Self Exclude’ from us as part of our Safer Gambling control tools. This feature allows you to block yourself from all or part of our services for varying periods of time depending on your needs.

Our long break options include:

  • 6 months
  • 1 year
  • 2 years
  • 3 years
  • 4 years
  • 5 years
  • Permanent

Our self-exclusion facility involves a joint commitment between Paddy Power and you. During a period of self-exclusion, we will take reasonable steps to prevent you re-opening your Account or opening a new Account but you must not attempt to re-open your Account or to try and open new Accounts.

Please note that, when you apply a self-exclusion to your entire Paddy Power online account, we will also try to prevent you from accessing any account which you hold with Betfair (for the same period of self-exclusion). However, there may be circumstances where we are unable to do so. For certainty, we therefore recommend that you also apply a self-exclusion to your Betfair account or alternatively contact Customer Support who can set this for you.

Self-Exclusion does not cover Sky Betting & Gaming, PokerStars brands, Paddy Power Retail or Full Tilt Poker. You will need to self-exclude directly with the relevant brand in order to be excluded from your account with that brand.

If you have had an account closed on either brand and it may contain a balance, please contact the relevant Customer Service team.

Remember - Once you enter into a Self-Exclusion this cannot be removed from your account. Even our customer services team are unable to do this for you.

C. Short Break

The short break option allows you to take a break for a period of your choice between 1-30 days. Outstanding bets and balance will remain on your account and the break is automatically removed once the selected period is up.

D. Request for Deletion

This type of request is designed for those who no longer wish to bet with Paddy Power and would like their personal data deleted in line with the General Data Protection Regulation (GDPR). Your personal data will no longer be processed by Paddy Power. In order to submit a request please email SubjectRights@paddypower.com or alternatively contact our Customer Service Team Should you meet the criteria to be erased, your request will be processed within 30 days. Please be advised that this right is not absolute, and we may be obliged to retain your data after the closure of your account, where legally required to do so.

To view more information about your rights, please visit our Privacy Policy.

 

 

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