I placed a bet and it has disappeared

If you placed a bet, and cannot locate it, generally one of three things has happened:

1) You have two accounts and you are not logged into the account you placed the bet on.

If you are unsure of whether you have multiple accounts, contact our customer service team who will be able to find any accounts registered to you. Sometimes customers have multiple accounts without even knowing it. As the username field is case sensitive, sometimes customers will register their username in upper case letters and in lower case letters. Always double check with customer service to ensure you don't have multiple accounts.

2) When you attempted to place the bet you didn't manage to do it successfully, and you never received a bet receipt.

Remember, that when you place a bet, you must receive a bet receipt to ensure that your bet is on. If you have any doubt whether a bet went on successfully or not, you can view your account history by accessing the 'My Account' section. Alternatively, you can contact our customer service team who will be happy to check your account for you.

3) You've requested a price and received this via email and your bet has been taken manually by our Dial-a-Bet department. As this bet is written out manually , you will not be able to view this on your online account. If you're looking for details of the bet, give our customer service department a call who can find this bet and email you a copy for your own records.

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