If your winnings are lower than expected, it could be for one of these reasons:

• Your horse may have placed rather than won. Check out our Each Way Terms.
• There may have been a non-runner, which affected your returns. More Info.
• There has been a dead heat between two horses. More Info.

You might have not received your free bet because:

• The bet you used was a sign up offer free bet or another free bet.
• Your bet was not a win or each way bet.
• For each way bets, the free bet amount will correspond to half of your stake. If you place an Each Way bet of £10, you are placing 2 bets of £10 each: one for the horse to win, one for the horse to place. If your horse places, you will receive £10 free bet and not £20 free bet.
• Your bet was a betting-in-running.
• Your bet was placed in the extra racing markets.