If your card deposit is being declined, it is because the card issuer is denying us permission to take funds from your card/bank account. If your deposit is being declined automatically, contact our customer service team who can try to deposit manually for you. Sometimes, if you make multiple online transactions, your card issuer will refer transactions for manual authorisation to ensure the integrity of the card. If this is the case, our customer service team may be able to deposit manually for you.

If this isn't the case, the card issuer is declining the transaction for another reason. There are a number of reasons why a bank may decline. In order to maintain your privacy, your bank do not disclose the reason for your transaction declination. You can contact your bank if there has been a decline and they should be able to provide a reason for you.