How do I Change or Unregister my Card?

For information and assistance for amending your currently registered card details or removing a card so you can add another, please see below:

What card details can I change/edit?

  • Expiry date
  • CVV/CV2 (This will have updated when your card’s expiry changed)

 

Details that cannot be Edited

  • Cardholder’s name
  • Card Number
  • Card Type

Changing your Card Details

On Mobile:  

Step 1. Click on the person icon in the top right corner of the page, which will bring you to the My Account menu

Step 2. From the list select ‘My Cards Details’ under the ‘MY CARDS’ section.

Step 3. You will now see your currently registered cards by scrolling to the right

Step 4. Click the ‘Edit Card’ button on the bottom of the screen to open the window

Step 4. The Expiry date can now be edited here by inputting the new details

Step 5. Click the ‘Save Changes’ button to update

On Desktop

Step 1. Click ‘My Account’ in the top right corner of the page, then click ‘My Account’ from the dropdown menu.

Step 2. From the top navigation bar, highlight the option then select ‘My Cards’ from the drop down, then select ‘Card Details’.

Step 3. You will now see your currently registered cards, click ‘Edit’ to open the window.

Step 4. The expiry date can now be edited here using the available drop downs and a link to the 'My Details' page is provided to change your billing address.

Step 5. When finished, click ‘Update’ to save your changes.

 

 

I have a new card, what do I need to do?
This depends, look at the long number across the front of the card and compare this with your previous card.

 

  • Same long card number as the previous card 
    You simply can change the expiry date.
     
  • Long card number has changed from the previous card you will need to register the card as a new card.

 On Mobile:

Adding a Payment method, card or otherwise, can also be done via the deposit page here. For more information on adding a payment method click here.

Need to remove an old card?
You may be able to unregister a card online, similar to the above you can follow the below steps in order to remove a card from your account:

On Mobile:

On Desktop:

 

Why can’t I remove my card? 

If you do not have the option to remove your card, you may be required to supply some documentation to unregister your old card.

 

This could be due to the Net Deposits on your card, the length of time the card has been registered or if you have not yet completed the customer verification process.

If you are unable to delete a card from your account, please contact our customer support team so we can advise you further.

 

Was that helpful?

Still not clear?

The quickest way to get in touch