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I am having difficult logging in to my account. How can I resolve this?

If you are having difficulty logging in with your username and password information, you can read our article here for more help on how to recover this information.

If you are having difficulty logging in because you already have an account with us and/or are now suspended, then read our article here for more help. 


Why haven’t I received my free bet?

Not received your free bet? It might be that you haven’t qualified under the terms of that promotion. Check out our free bet article here to see how you would find out.


I am not able to withdraw to my card/ I am unable to remove a card from my account. What can I do?

Do you have an issue with withdrawals? Perhaps you are unable to withdraw money to a particular payment card or you can’t remove a card from your account? If so, read our Net Deposits article here as it could be you are falling foul of this rule.


I have a query about one of your football promotions. Where can I get more information?

·         If you have any queries about our 2 Up You Win promotion (where customer bets are settled as soon as their selected team goes two goals up), read our article here.

·         For questions on our 1 Leg Let me down/ Acca Insurance promotion (where you get your money back as a free bet if one leg of your 4 leg or more ACCA or Bet Builder doesn’t come in), read our article here.


Why is cash out suspended? – If you have a query regarding cash out, from how to do it to why your Cash Out may not be available, read our article here


I’ve bet on a football match stat market (e.g. Shots on Goal) and think I’ve won but you have settled it as a loser, why?

Placed a bet on one of our football stat markets (E.G. Shots on Target) and you don’t agree with how we have settled it? You might want to check out our Shots On Target and Player Passes articles first before getting in touch. All of our statistics are settled by Opta and it may just be that they define these things slightly differently to how you think they would.


I have a different football related query. Can you help?

For any other football related queries, you can read our quick guide to football article.

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