Country Closure FAQs - 7th October 2021

Country closure FAQs*
1. Why is your site no longer accessible from where my account is registered?
We can no longer offer our product to customers from the country of residence as referenced within the corresponding e-mail.


2. I don't live in this country anymore; will I be able to continue using the site?
If your country of residence is no longer accurately reflected, you will have to register a new account reflecting your new address and Country of Residence. All accounts that have their Country of Residence set as the one in the corresponding e-mail, will be automatically closed from 7th October 2021.


3. I have sent money to my Paddy Power account via bank transfer and it will not credit before the 7th October 2021 what will happen to my money?
All customers no longer able to access their account to withdraw funds will be required to contact customer services to retrieve funds.


4. Can I withdraw my balance?
Yes. All customers with funds remaining in their account are asked to withdraw their balances by the 7th October 2021. Failure to do so may significantly delay the duration until funds can be returned. All customers no longer able to access their account to withdraw funds will be required to contact customer services to retrieve their outstanding funds.


5. How can I withdraw my funds?
Funds can be withdrawn through the usual methods until the 7th October 2021. If funds have not been withdrawn after this date please contact customer services to return all outstanding funds.


6. What will happen to the bets I have already placed on the Sportsbook?
In the event a bet or trade settles after 7th October 2021, winnings will credit the customer's account and the customer will be required to contact customer services to retrieve their funds.


7. What will happen to my free bets/bonuses I have not yet used?
All free bets/bonuses not used by 7th October 2021 will expire and be unable to be utilized.


8. Can I still withdraw my funds after 7th October 2021? If so, how do I do this?
Funds can be withdrawn through the usual methods until the 7th October 2021. If funds have not been withdrawn after this date please contact customer services to return all outstanding funds.


9. What happens if I do not withdraw my funds before 7th October 2021?
You will need to contact customer services to retrieve your funds.


*Only valid in combination with the email you have received from us

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