Verifying your Details
We use electronic age verification checks to ensure that you are over the age of 18 and that the payment method you have registered matches the details provided on the account.
If your account has been suspended although you have correctly entered your personal details, visit our article on Customer Verification to understand why and solve the issue.
Sending Personal Documents to Paddy Power
You can send your documents to us digitally through a number of options on site:
• Our How can I verify my age? article outlines how to use the automated ID verification process or the document uploader to submit multiple alternative documents.
• If you are unable to submit your documentation digitally you can email them via firstname.lastname@example.org
At Paddy Power, we take the security of our customers’ data extremely seriously and any documents that you provide us with will be kept safe and secure at all times, in accordance with the Data Protection Act.
Using somebody else's Payment Method with their Permission
Unfortunately, customers are not permitted to use someone else’s payment method on their account. To ensure the highest level of security for our customers, it is our policy that all payment methods used on the site must belong to the Paddy Power account holder.
Paddy Power reserves the right to void any bets placed with a payment method not in your own name and suspend your accounts. Please ensure all personal details registered on your Paddy Power account are accurate and up to date.
For further information, please view our article outlining Payment Method Security.
Lost/Stolen Bank Card. Should I inform Paddy Power?
Yes. Please contact our Customer Support Team from the options on the right hand side of this page, who will liaise with our Customer Security Team and remove this card from your account
If you have changed your address, please always ensure that we hold your correct billing address details. For more on how to do this, click here.