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We want to give you a great experience and want to put things right swiftly if something hasn't gone to plan.
Our Customer Service teams are in the best position to deal with your query and provide a quick resolution;
- Can't access your account
- Cash Out
- Bet/Market settlement
- Verifying your account
You can contact our Customer Services (CS) team, and we'll do everything we can to resolve your query as soon as you get in touch by clicking the image below.
Please let us know if you need any:
- Reasonable adjustments
- Further assistance throughout the process
If you're not satisfied with what's being done to help, you can raise a complaint.
Many of our complaints are resolved straight away by our Customer Service Team although there may be occasions when the complexity of your complaint requires a review and investigation by our Complaints Team.
Usually, we have a response for you within 5 working days, however, in some cases where a more in-depth investigation is required our Complaints Team may need to take the full 10 days (MGA) or 8 weeks (UKGC) allows to issue our final response.
Our Complaints Code below explains how we'll help if something hasn't gone to plan.
Where can I obtain more information on the ADR processes?
IBAS (UK): https://www.ibas-uk.com
EU ODR: https://ec.europa.eu/consumers/odr/main/?event=main.trader.register
eCOGRA (Non-UK/ROW): https://ecogra.org/products-services/alternative-dispute-resolution