Combined business of Flutter Entertainment and The Stars Group

Frequently Asked Questions around Safer Gambling in the combined business of Flutter Entertainment and The Stars Group.

Please click here to see generic FAQs.

Will my Permanent Self-Exclusion from Paddy Power be carried over to Sky Betting & Gaming, PokerStars brands, Full Tilt Poker or tombola?

From the 08/06/2022, we will take reasonable steps to block you from your Paddy Power Online account – plus any other accounts with matching details you may hold with brands that are part of our family group.

Our family group consists of Paddy Power Online, Betfair, Pokerstars, tombola and Sky Betting & Gaming (which includes Sky Bet, Sky Vegas, Sky Bingo, Sky Casino and Sky Poker).

We will also take reasonable steps to prevent you re-opening your Account or opening a new Account with any of these brands. For certainty, we recommend that you apply a self-exclusion to any accounts you may hold with the above brands or alternatively contact the relevant Customer Support teams who can set these for you.

Please note: Self-Exclusion does not cover Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker for customers outside the United Kingdom & Gibraltar. You will need to self-exclude directly with the relevant brand in order to be excluded from your account with that brand.

Will my Long Break (6 months - 5 years) setting on Paddy Power be replicated on Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker?

Our family group consists of Paddy Power Online, Betfair, Pokerstars, tombola and Sky Betting & Gaming (which includes Sky Bet, Sky Vegas, Sky Bingo, Sky Casino and Sky Poker).

Please note: Self-Exclusion does not cover Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker for customers outside the United Kingdom & Gibraltar. You will need to self-exclude directly with the relevant brand in order to be excluded from your account with that brand.

Will my product exclusions on Paddy Power be replicated on Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker?

If you have an All Gaming exclusion or a Virtual Sports exclusion with Paddy Power, this exclusion does not cover Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker. You will need to apply the relevant exclusion directly with the relevant brand in order to have a similar exclusion applied on your account with that brand.

I have an All Gaming exclusion on Paddy Power can I continue to play poker on your sister brand?

If you have an All Gaming exclusion or a Virtual Sports exclusion with Paddy Power or Betfair, this exclusion does not cover Sky Betting & Gaming, tombola, PokerStars brands or Full Tilt Poker. You will need to apply the relevant exclusion directly with the relevant brand in order to have a similar exclusion applied on your account with that brand.

Can I reactivate my Paddy Power Self Exclusion while having an exclusion on Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker?

If you hold an active exclusion with Sky Betting & Gaming, PokerStars, tombola or Full Tilt Poker at the time of your Paddy Power exclusion ends, you will not be able to reactivate your account until the longest exclusion has expired.

Will my Short Break (1-30 days) on PP be replicated on Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker?

If you have a Short Break applied on your Paddy Power account, this tool does not cover Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker. You will need to apply the relevant tool directly with the relevant brand in order to have a similar tool applied on your account with that brand.

Will my Reality Check on Paddy Power be replicated on Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker?

If you have a Reality Check applied on your Paddy Power account, this tool does not cover Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker. You will need to apply the relevant tool directly with the relevant brand in order to have a similar tool applied on your account with that brand.

If I have restricted my ability to reverse pending withdrawals on Paddy Power will this apply on Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker?

If you have restricted the ability to cancel pending withdrawals on your Paddy Power account, this tool does not cover Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker. You will need to apply the relevant tool directly with the relevant brand in order to have a similar tool applied on your account with that brand.

Please note, cancelling pending withdrawals is currently not available for UK & Irish customers.

Will my deposit limit on Paddy Power be replicated on Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker?

If you have a Deposit Limit applied on your Paddy Power this tool does not cover Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker. You will need to apply the relevant tool directly with the relevant brand in order to have a similar tool applied on your account with that brand.

Will my Loss Limit on Paddy Power be replicated on Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker?

If you have a Loss Limit applied on your Paddy Power account, this tool does not cover Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker. You will need to apply the relevant tool directly with the relevant brand in order to have a similar tool applied on your account with that brand.

I requested regular closure of my Paddy Power account, what will happen to my accounts on Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker?

If you request a regular closure of your Paddy Power account, this will not carry over to an account you may have on Sky Betting & Gaming, PokerStars, tombola brands or Full Tilt Poker. You will need to request a closure directly with the relevant brand.