Paddy Power has identified a Permanent Self-Exclusion on your account as part of our Safer Gambling control tools. You can learn what that means for your account here.

What does having a Permanent Self-Exclusion mean for you?

• For UK-based customers, we will do all we reasonably can to prevent you from setting up new accounts and gambling in the time that a Permanent Self-Exclusion is active.
• Your Permanent Self-Exclusion cannot be reversed in any circumstance, including by our Customer Service team.
• Permanent Self-Exclusions apply across all Flutter brands operating in the UK.
• For all non UK-based customers, Permanent Self-Exclusions are applied across any pre-existing Paddy Power and Betfair accounts. Permanent Self-Exclusion does not cover Sky Betting & Gaming, PokerStars brands or Full Tilt Poker for customers outside the United Kingdom & Gibraltar.
• When you Self-Excluded your account, where possible we endeavour to return your remaining funds to your active card within 10 working days. For any issues regarding with withdrawals, please contact us.

How does a Permanent Self-Exclusion work?

You have applied a lifetime or permanent exclusion across all products on your Paddy Power account, and you can no longer bet with any of our family brands*. You will not be able to reactivate your account or open any new accounts in the future.

Should you be due to receive any winnings from open bets on our Sports product, or if you have met the staking requirements for a promotion that pays in cash, you will be paid these funds at the bet settlement or promotion end. Please contact after those dates to organise a withdrawal.   

Questioning your gambling? Carry out a Self-Assessment

You can find out how safe your gambling is via GamCare. In an online assessment, you'll be asked a series of statements about your gambling behaviour on a scale of 1 - 10. At the end, you'll be provided with a breakdown of how gambling is affecting your life, alongside personal recommendations for your next steps

You can access the online assessment here.

*Our family group consists of Paddy Power, Betfair, PokerStars, tombola and Sky Betting & Gaming (which includes Sky Bet, Sky Vegas, Sky Bingo, Sky Casino and Sky Poker).