This article answers frequently asked questions around Bet Settlement. It covers timescales, what our settlement rules are and explains some of the reasons why you may not have received what you were expecting in your winnings.
How long does it take to settle my bet?
For our most popular markets, it usually takes up to 1 hour to settle bets. However, sometimes this can take a little longer, particularly where there are large volumes of bets involved. In the case of more obscure markets it may take up to 24 hours.
How do you settle markets?
For more information on our settlement rules, please read here.
I believe my bet has been settled incorrectly. What can I do?
If you think you've noticed an error in how your bet's been settled, we ask you to check the following before contacting us:
1) Has there been a Rule 4 applied to your bet due to a non-runner? For an explanation of Rule 4 read our Rule 4 Deductions article.
2) Is there a dead heat in the event that you have placed your bet on? For an explanation of a dead heat, read our Dead Heat article.
3) If your bet is a multiple, is one of the selections a non-runner? For an explanation of what a non runner is read our Non Runners article.
4) Please bear in mind that for football, we operate a ’90 minute rule’. The 90 minute Rule is applicable for all football bets (unless stated). It means that your bets will cover the full 90 minutes of the game (including any injury time) but not extra time or penalty shootouts.
The exceptions to this rule are in relation to situations where the referee ends the match before 90 minutes for reasons other than an abandonment, in these circumstances all markets will be settled based on the actual result when the game was concluded (excluding any extra-time), irrespective of whether the full 90 minutes was played.
If you still feel the bet's been settled incorrectly, you may want to use our bet calculator here.
Using the calculator you can input information such as the type of bet you have placed (E.G. a single, an accumulator, a Heinz etc) or how much you have staked and it will show you what you can expect to win. The calculator can also be adjusted to include each way terms, dead heats and rule 4 deductions.
Golf Bet Settlement
If your Outright Each Way bet has been paid out for less than you expected, it is most likely due to dead heat ties in the final leaderboard. A dead heat occurs when two or more participants tie for a position. This will only affect bets placed on golfers who ‘place’, as the winner will be decided by a playoff if necessary.
For help on calculating your winnings, check out our Golf Dead Heat calculator here
Your payout with dead heat applied will depend on:
- The player you backed
- The odds you took when you placed the bet
- The Each Way places offered when you placed the bet.
- The Each Way place terms (1/5 of the odds you took when you placed the bet)
Your stake will be affected as follows:
- Win part of the stake is settled as a loser.
- Each way part of the bet will be settled as a place, with the stake divided by the number of players tied for the place, multiplied by the number of places available.
EG: You had €/£5 each-way on M Wolff (40/1 pre-tournament). EW terms were 1/5, for 5 places. Your bet would be settled as: - €/£10 stake = €/£5 win stake + €/£5 EW stake
- Win stake = loser
- €/£5 EW stake divided by 5 (number of DH competitors) = €/£1
- €/£1 multiplied by 2 (number of places available) = €/£2 DH stake
- Odds of 40/1 at 1/5 EW terms terms = 8/1
- Total Winnings: €/£2 x 8/1 = €/£16
- Total Returns: €/£16 winnings + €/£2 DH stake = €/£18
Example
The 2021 Open Championship Leaderboard was as follows:
Pos Name
1 Colin Morikawa
2 Jordan Spieth
T3 John Rahm
T3 Louis Oosthuizen
5 Dylan Fritelli
T6 Brooks Koepka
T6 Mackenzie Hughes
T8 Dustin Johnson
T8 Robert MacIntyre
T8 Daniel Berger
T8 Scottie Scheffler
T12 Viktor Hovland
T12 Shane Lowry
T12 Emiliano Grillo
First place:
- If you bet on Colin Morikawa it will be settled as the outright winner.
Each ways:
- If you bet with 3 each way places on Louis Oosthuizen or John Rahm, your bet will be paid based on 1/2 of your each way stake, as there were 2 selections tied for 1 place.
- If you bet with 6 each way places on Brooks Koepka or Mackenzie Hughes, your bet will be paid based on 1/2 of your each way stake as there were 2 selections tied for 1 place.
- If you bet with 8 each way places on any of the players tied for 8th your bet will be paid based on 1/4 of your each way stake as there were 4 selections tied for 1 place.
- If you bet with 12 each way places on Shane Lowry, Viktor Hovland or Emiliano Grilo your bet will be paid based on 1/3 of your each way stake as there were 3 selections tied for 1 place.
Failing all the above, please contact our Customer Services who will look into it for you, using the 'Message Us' button at the bottom of this article.